Auto Lab Sees a Man Through a Complicated Multistep Auto Repair

Bringing your car back in after it has been repaired can seem like a never-ending loop of expenses. But we got Jeff's car through a multistep auto repair and back on the road with minimal cost.

Jeff Mateer of Libertyville first noticed a strange noise on his 2004 VW Touareg, along with some vibration in the car. This was after a driveshaft had been replaced.This time it was a different problem: the front differential needed replacement. New ones are incredibly expensive, so we looked around for a used one and installed it. We found the part was bad after we test drove it, so we called Jeff to let him know he needed a different part. It wouldn’t have hurt the car to drive it, so he agreed to take it home while we found another part.After locating another front differential, we installed that one with no problems. However, that wasn’t the end of it.“Later that day after I’d picked up the car, I was driving it and started to hear an engine sound – kind of like a diesel sounds,” says Jeff. “I thought, 'this is no good.' But then it stopped. Next day, the noise started up again. I took a video of it in case it stopped again. At the same time, the check engine light came on. I called them and said, ‘Hey, something’s going on.’”After we inspected the car, it turned out a hose needed to be replaced. We felt bad that Jeff was in the shop again after so many trips. So we did that service complimentary.To add to matters, during the inspection that found the hose problem, it turned out a bolt had fallen off the chassis and a headlight needed replacing. It wasn’t related to the prior repairs. Just an extreme case of bad luck. So we fixed those issues, as well.

A Good Experience Through a Long Multistep Auto Repair Process

It can be frustrating having to take a car to the shop over and over again. But we treated Jeff well each step of the way.“I know I can trust Kevin [Auto Lab's owner and founder] with what’s going on with the car,” Jeff says. “He always gets me in there fast. If there’s an issue, it’s never, ‘Come see us next week.’ I know he’s always working in my best interest cost wise.”Jeff also likes the high certification level of our mechanics, as well as the way we communicate with him.“He’d answer me straight on any questions I had… He’s somebody I can trust. I enjoy working with him. I’ve always felt that he treated me fairly and that his mechanics have a lot of experience,” Jeff says.Another huge benefit for Jeff is that we offer loaner cars for when a car is in the shop for a while.“That’s not something you’re going to find at every shop. Certainly not independent shops. That’s convenience,” Jeff says.Jeff has been a client with us for three years. He even bought the 2004 VW Touareg directly from Kevin.We treat every customer with respect and fairness. It is our pledge to you. If you need help, don't hesitate to contact us.